Shipping policy
American Polo Shipping Policy
Effective Date: 07-08-2023
At American Polo, we are committed to providing an exceptional shopping experience for our customers. This includes ensuring that your orders are delivered promptly and in pristine condition. Our Shipping Policy outlines the necessary details regarding processing times, shipping methods, fees, international orders, order tracking, modifications, and more.
Processing Time:
- All orders are processed within 5 business days (excluding weekends and holidays) after being placed.
- During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your understanding and patience.
Shipping Methods and Delivery:
- We offer various shipping methods to cater to different delivery needs. The available options will be presented during the checkout process.
- Delivery times may vary based on the selected shipping method and the destination address.
- We collaborate with trusted shipping carriers to ensure that your orders are handled with care. However, we cannot be held responsible for any delays caused by the shipping carrier or unforeseen circumstances beyond our control.
Shipping Fees:
- Shipping fees are calculated based on factors such as weight, dimensions, and the destination of the package. The exact shipping cost will be displayed during the checkout process.
- We may periodically offer free shipping promotions or discounts. Please refer to the specific terms and conditions for eligibility criteria and details.
International Shipping:
- We offer international shipping to select countries. The eligible destinations will be indicated during the checkout process.
- International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the customer and may vary based on local regulations. Please consult your local customs office for more information.
Order Tracking:
- Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package.
- Please allow up to 24 hours for the tracking information to be updated in the carrier's system.
Order Modifications and Address Changes:
- If you need to modify or cancel an order, please notify us as soon as possible. While we will make every effort to accommodate changes, we cannot guarantee modifications once an order has been processed for shipping.
- It is the customer's responsibility to provide accurate shipping information. Please double-check your shipping address before submitting your order. If changes are necessary, please contact us immediately. We cannot be held responsible for undelivered packages due to incorrect or incomplete addresses provided by the customer.
Lost or Damaged Packages:
- We take great care in packaging your orders to ensure they arrive in perfect condition. In the unlikely event that a package is lost or damaged during transit, please contact us within 15 days of the expected delivery date. We will work with the shipping carrier to address the issue and find an appropriate solution.
Returns and Exchanges:
- For information on our return and exchange policy, please refer to our dedicated Return Policy page.
Contact Us:
- If you have any questions or concerns regarding our Shipping Policy, please reach out to our customer support team. We are here to assist you and provide any additional information you may need.
Please note that we reserve the right to update or modify this Shipping Policy at any time without prior notice. We recommend reviewing this policy periodically to stay informed of any changes that may impact your orders.
Thank you for choosing American Polo. We value your business and trust in our products and services.
American Polo LLC
15900 W 10 Mile Rd Suite 211 PMB 1286 Southfield, Michigan 48075 United States
Contact Information:
+1 408 455 4520
info.americanpolo.com