FAQ's

1. What is American Polo's return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please refer to our Refund Policy for more details.

2. How long does it take to process and ship orders?

All orders are processed within 5 business days (excluding weekends and holidays) after being placed. Delivery times may vary based on the selected shipping method and the destination address. Please refer to our Shipping Policy for more information.

3. Does American Polo offer international shipping?

Yes, we offer international shipping to select countries. The eligible destinations will be indicated during the checkout process. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the customer and may vary based on local regulations.

4. How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. Please allow up to 24 hours for the tracking information to be updated in the carrier's system.

5. What should I do if my package is lost or damaged?

In the unlikely event that a package is lost or damaged during transit, please contact us within 15 days of the expected delivery date. We will work with the shipping carrier to address the issue and find an appropriate solution. Please refer to our Shipping Policy for more details.

6. How can I contact American Polo for further assistance?

If you have any questions or concerns, you can contact us via email at info@americanpolousa.com or by phone at +13212912570. Our customer support team is here to assist you and provide any additional information you may need.

7. Does American Polo offer exchanges?

The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please refer to our Refund Policy for more details.

8. What is the European Union cooling-off period?

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Please refer to our Refund Policy for more details.

9. How long does it take to receive a refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well. If more than 15 business days have passed since we’ve approved your return, please contact us at info@americanpolousa.com.